Högtalare
Isak Larsson
Ville Stenroos
Louise Stokes
Session
Running multiple sites without staff on the ground in the traditional way sounds simple in theory. In practice, it asks hard questions of your people, your processes and your technology - and the answers change as you grow.
This panel brings together three operators who have built and scaled centrally managed businesses across the Nordics. They'll share what actually broke, what they'd do differently and what it takes to maintain consistency, visibility and customer experience when nobody is physically there.
We'll also challenge the language we use. "Remote" and "unmanned" suggest neglect. What these operators are really running is something more deliberate than that.
Isak Larsson is Co-Founder and CEO of Second Space, a Norwegian self-storage company focused on acquiring, owning, and developing well-located properties for self-storage use. With more than 20 years of industry experience, he has worked across operations, property development, and expansion.
Self-storage pioneer and co-founder of Cityvarasto Plc (listed on Nasdaq First North Helsinki)
In 2007, we launched the world’s first online self-storage rental platform, enabling fully unmanned facilities with mobile phone access and no on-site staff
Today, Cityvarasto is Finland’s largest self-storage operator with 70+ locations nationwide. Our group also includes PakuOvelle.com, Finland’s leading van rental brand, and Opiskelijamuutot, the country’s largest moving company focused exclusively on private customers
Glenn Bengtsson is Country Manager Scandinavia at Shurgard Self Storage, with 15 years of experience in the self storage industry across Sweden, Denmark. Since joining Shurgard in 2011, he has held senior leadership roles spanning regional, national, and multi-country operations, with a strong focus on operational performance, scalable growth, and people leadership.
Glenn is Chair of the Danish Self Storage Association, a board member of the Swedish Self Storage Association, and represents DK at European level through FEDESSA, contributing hands‑on operator insight to industry collaboration and standards.
Earlier in his career, Glenn held more than 10 years of commercial and multi‑site roles in grocery retail, building a strong sales, operational excellence foundation.